Primary Contact
Integration support and onboarding requests should be routed to:
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Marketplace Support
BigCommerce Support Policy
Support for BigCommerce deployments is structured for enterprise operations and pilot execution continuity.
Store-API connector + synchronous checkout gate built and unit-tested; live verification against a real BigCommerce store is pending. The gate fails open on any engine error so it can never break a merchant's checkout.
Response Targets
- • P1 incident: initial response within 1 hour during coverage windows.
- • P2 operational issue: initial response within 4 business hours.
- • General request: initial response within 1 business day.