Primary Contact
Integration support and onboarding requests should be routed to:
support@decionis.comLoading…
Marketplace Support
Shopware Support Policy
Support for Shopware deployments is structured for enterprise operations and pilot execution continuity.
App System registration handshake, shop-signed webhooks, and the synchronous gate built and unit-tested; live verification against a real Shopware store is pending. Standard Shopware webhooks are async, so enforcement runs via the app-script/headless gate, which fails open on any engine error.
Response Targets
- • P1 incident: initial response within 1 hour during coverage windows.
- • P2 operational issue: initial response within 4 business hours.
- • General request: initial response within 1 business day.