Primary Contact
Integration support and onboarding requests should be routed to:
support@decionis.comLoading…
Marketplace Support
TikTok Shop Support Policy
Support for TikTok Shop deployments is structured for enterprise operations and pilot execution continuity.
The TikTok Shop fulfillment circuit breaker is under App Store review. It launches in shadow mode and remains fail-open until release/hold actions are verified against a live shop.
Response Targets
- • P1 incident: initial response within 1 hour during coverage windows.
- • P2 operational issue: initial response within 4 business hours.
- • General request: initial response within 1 business day.