Primary Contact
Integration support and onboarding requests should be routed to:
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Marketplace Support
WooCommerce Support Policy
Support for WooCommerce deployments is structured for enterprise operations and pilot execution continuity.
The native Woo connector is under implementation. It launches in shadow mode and remains fail-open until Block and classic checkout paths are verified against a live store.
Response Targets
- • P1 incident: initial response within 1 hour during coverage windows.
- • P2 operational issue: initial response within 4 business hours.
- • General request: initial response within 1 business day.