Primary Contact
Integration support and onboarding requests should be routed to:
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Marketplace Support
Jumia Vendor Center Support Policy
Support for Jumia Vendor Center deployments is structured for enterprise operations and pilot execution continuity.
The Jumia connector launches as a private beta at apps.decionis.com/jumia. Live Vendor Center credentials and fulfillment-provider mappings are required before direct enforcement is enabled.
Response Targets
- • P1 incident: initial response within 1 hour during coverage windows.
- • P2 operational issue: initial response within 4 business hours.
- • General request: initial response within 1 business day.