Concept
Agent Refund Limits
Give the actor a discretion limit rather than the ability to refund, and make the limit a property of the action rather than of the login. A request written by a customer is untrusted text, so an amount it asks for is a claim rather than an authorisation — which is how an agent handling a $59 order ends up issuing one for $708. Below the limit the refund proceeds; above it, it waits for a named person.
How do I cap what a bot or support agent can refund on its own?
Give the actor a discretion limit rather than the ability to refund, and make the limit a property of the action rather than of the login. A request written by a customer is untrusted text, so an amount it asks for is a claim rather than an authorisation — which is how an agent handling a $59 order ends up issuing one for $708. Below the limit the refund proceeds; above it, it waits for a named person.
2 patterns answer this
Customer refund
A refund, credit, or goodwill adjustment is issued to a customer.
2 policy packs
Margin floor at checkout
An order reaches checkout carrying stacked discounts or a drifted automated price.
2 policy packs
From this term to a governed action
- Customer refundThe recurring action behind this term.
- Commerce Gate policy packThe pack whose rules decide it, rule by rule.
- Try to break it in the sandboxA real signed verdict, no account.
- Deploy on your surfaceAvailable on 3 platforms today.
- Verify the proof yourselfCheck the signature without trusting us.
- Start NowMeasure on your traffic before enforcing.
Where this fits
Decionis is the deterministic decision layer between intent and execution. This concept is one way in; the architecture behind it is the same in every case.