Primary Contact
Integration support and onboarding requests should be routed to:
support@decionis.comMarketplace Support
AWS Marketplace Support Policy
AWS Marketplace support covers enterprise operations, from your first install to enforcement.
In private beta: request access to join. The AWS Marketplace listing is not public yet.
Response Targets
- • P1 incident: initial response within 1 hour during coverage windows.
- • P2 operational issue: initial response within 4 business hours.
- • General request: initial response within 1 business day.