Decionis
Marketplace Support

Google Cloud Marketplace Support Policy

Google Cloud Marketplace support covers enterprise operations, from your first install to enforcement.

In private beta: the Google Cloud Marketplace listing is not public yet.

Response Targets

  • • P1 incident: initial response within 1 hour during coverage windows.
  • • P2 operational issue: initial response within 4 business hours.
  • • General request: initial response within 1 business day.