Primary Contact
Integration support and onboarding requests should be routed to:
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Marketplace Support
Google Cloud Marketplace Support Policy
Support for Google Cloud Marketplace deployments is structured for enterprise operations and pilot execution continuity.
The signed Marketplace handoff, account link, entitlement lifecycle, and usage reporting are implemented; Producer Portal review is still pending.
Response Targets
- • P1 incident: initial response within 1 hour during coverage windows.
- • P2 operational issue: initial response within 4 business hours.
- • General request: initial response within 1 business day.