Primary Contact
Integration support and onboarding requests should be routed to:
support@decionis.comMarketplace Support
Salesforce AppExchange Support Policy
Salesforce AppExchange support covers enterprise operations, from your first install to enforcement.
Install the managed package and connect from its Setup tab. Salesforce stays your system of record, with one policy across Salesforce, ServiceNow, Microsoft and your downstream systems.
Response Targets
- • P1 incident: initial response within 1 hour during coverage windows.
- • P2 operational issue: initial response within 4 business hours.
- • General request: initial response within 1 business day.