Primary Contact
Integration support and onboarding requests should be routed to:
support@decys.ioMarketplace Support
Salesforce AppExchange Support Policy
Support for Salesforce AppExchange deployments is structured for enterprise operations and pilot execution continuity.
Response Targets
- • P1 incident: initial response within 1 hour during coverage windows.
- • P2 operational issue: initial response within 4 business hours.
- • General request: initial response within 1 business day.