Primary Contact
Integration support and onboarding requests should be routed to:
support@decionis.comMarketplace Support
ServiceNow Store Support Policy
ServiceNow Store support covers enterprise operations, from your first install to enforcement.
Install the app from your install link. ServiceNow stays your system of record, and the same rules apply across your other tools.
Response Targets
- • P1 incident: initial response within 1 hour during coverage windows.
- • P2 operational issue: initial response within 4 business hours.
- • General request: initial response within 1 business day.