Primary Contact
Integration support and onboarding requests should be routed to:
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Marketplace Support
Decionis for Slack Support Policy
Support for Decionis for Slack deployments is structured for enterprise operations and pilot execution continuity.
Zero-config Slack install starts in Shadow Mode, connects one workflow, and posts the first governed Decision Dossier before enforcement is enabled.
Response Targets
- • P1 incident: initial response within 1 hour during coverage windows.
- • P2 operational issue: initial response within 4 business hours.
- • General request: initial response within 1 business day.